Frequently Asked Questions
Everything you need to know about upgrading your living space.
What is the typical shipping timeframe for furniture items?
Standard delivery for large furniture items usually takes 7-14 business days depending on your location, while smaller home accessories typically arrive within 3-5 business days.
Do you offer professional assembly services?
Yes, we offer White Glove Delivery and Assembly for an additional fee at checkout, which includes full setup in your room of choice and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made or personalized furniture pieces are non-refundable unless they arrive damaged.
Are Pioneer Official Store products covered by a warranty?
All our core furniture pieces come with a 2-year limited warranty covering structural integrity and manufacturing defects to ensure long-lasting quality in your home.
How can I track the status of my home improvement order?
Once your order ships, you will receive an email with a tracking link. For large freight items, our logistics partner will call you to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Klarna and Affirm to help you budget for your home renovation projects.